Frequently Asked Questions
Everything you need to know about your high-fidelity audio journey.
What is the standard shipping timeframe for domestic orders?
Most orders are processed within 1-2 business days. Standard ground shipping typically takes 3-5 business days depending on your location within the United States.
Do you offer international shipping for high-end audio equipment?
Yes, we ship our products globally. Please note that international customers are responsible for all customs duties, taxes, and brokerage fees incurred during importation.
What is your return policy for Benchmark products?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may return it in its original condition and packaging for a full refund, excluding shipping costs.
How long is the warranty period for electronics?
Our products come with a standard 1-year limited warranty. However, this can be extended to 5 years for non-moving parts by registering your product on our website within 30 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and wire transfers for high-value professional studio orders.
How can I track my order once it has shipped?
Once your order leaves our facility, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor the delivery status.